Last updated: 19/03/2025

Welcome to Japan Junket ("we," "our," or "us"). Please read these Terms of Service carefully before using our website and services.

By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Scope of Services

Japan Junket provides travel consultation and personal travel planning services. We offer expert guidance and assistance in planning and organizing your travel experiences. This includes providing recommendations, itineraries, and travel-related information.

Guidance and recommendations offered by Japan Junket are for your convenience, and you acknowledge that acting on these recommendations is at your own risk.

Our services are subject to availability, and we reserve the right to modify or discontinue any aspect of our services at any time.

2. User Eligibility

By using our website and services, you represent and warrant that you are at least 18 years old or have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms of Service.

3. Booking

Booking: To use our travel consultation and planning services, you may need to make bookings through our website or by contacting us directly. All bookings are subject to availability.

4. Payment

Payment details are collected securely, and payment processing will be handled by third-party payment processors. We do not store your payment information.

Payment policies vary by service. We will provide information about our payment policy at the time of booking. Failure to pay within the specified time frame may result in cancellation of services.

5. Translation Services

Unless otherwise stated:

a. Phone Reservations: Require a minimum of 48 hours prior notice.

b. ‘Japanese Only’ Booking System Translations: Require a minimum 48 hours prior notice.

c. Email Reservations: Require a minimum of 72 hours prior notice.

Japan Junket shall not be held responsible for any unsuccessful or delayed reservations due to insufficient notice or missing information.

6. Cancellations and Refunds

a. Cancellations:

• Cancellation policies vary by service. We will provide information about our cancellation policy at the time of booking. Failure to cancel within the specified time frame may result in fees or charges.

• Cancellation policies for bookings made by Japan Junket on behalf of clients are subject to the terms and conditions, as well as the cancellation policies, of the respective hotels, airlines, insurance providers, transportation providers, cruise operators, and any other service providers involved.
  

b. Refunds:

• Refund policies vary by service. We will provide information about our refund policy at the time of booking. In the event of a cancellation, refunds will be issued in accordance with our policy.

• Refund policies for bookings made by Japan Junket on behalf of clients are subject to the refund policies of the respective hotels, airlines, insurance providers, transportation providers, cruise operators, and any other service providers involved.
  

c. Unsatisfactory Service:
We take pride in delivering our services with due care and skill. If, for any reason, you are unsatisfied with the services provided, please contact us immediately. We are committed to resolving any issues to your satisfaction.

Any disputes or claims related to services provided separate to the services provided by Japan Junket, such as hotels, airlines, insurance providers, transportation providers, cruise operators, and any other service providers involved, must be resolved directly with the provider.

d. Remedies for Unsatisfactory Service:

If you are unsatisfied with Japan Junkets services carried out with due care and skill, the following remedies are available:

• Re-Service: We will provide the services again to meet the agreed-upon standards at no additional cost.

• Payment of Costs: In exceptional cases, where re-servicing is not feasible or desirable, we may provide a refund equivalent to the costs of having the services supplied again.

e. Contact Information

To cancel a booking or request modifications, please contact us as soon as possible by dayna@japanjunket.com.au or +61422 251 423. Include your name, booking details, and the reason for cancellation or modification.

We appreciate your understanding and cooperation in adhering to our cancellation policy. It helps us ensure the best possible service for all our clients and maintain the quality of our consultancy services.

7. Privacy

We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is protected by intellectual property rights owned by [Japan Junket] or our licensors. You may not use, reproduce, or distribute any content from our website without our prior written consent.

9. Limitation of Liability

a. No Warranties: We make no representations or warranties regarding the accuracy, completeness, or reliability of the information on our website or the quality of our services. Your use of our services is at your own risk.

b. Limitation of Liability: To the extent permitted by law, Japan Junket and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.

c. Japan Junkets acts solely as an intermediary when facilitating reservations and arrangements with third parties on behalf of clients, and therefore, clients acknowledge and accept the terms set forth by these third-party entities. Any disputes or issues arising from such bookings shall be handled in accordance with the policies and procedures outlined by the respective service providers. Our agency assumes no liability for any errors, inaccuracies, or omissions in the terms and conditions of third-party service providers, including but not limited to hotels, airlines, cruise lines, insurance provisders and transportation companies. Clients agree that our agency shall not be held responsible for any losses, damages, or expenses incurred as a result of the terms, conditions, or actions of these third-party entities. Clients are advised to review and understand the terms and conditions of all bookings made on their behalf, and to address any concerns directly with the respective service providers.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from or relating to these terms or your use of our services shall be resolved through arbitration in accordance with the rules of the [Arbitration Association of Australia], and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.

11. Changes to Terms of Service

We may update these Terms of Service from time to time. The updated terms will be posted on our website with the revised "Last updated" date. Your continued use of our services after any changes to the terms constitutes acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests related to these Terms of Service, please contact us at dayna@japanjunket.com.au.

Thank you for choosing Japan Junket for your travel consultation and personal travel planning needs.